Returns & Exchanges
At AURAL HiFi, we want you to experience your music with absolute clarity; if you are not satisfied with your purchase, you may return your equipment within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship to AURAL
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once our technicians verify the condition of the hardware, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing